Privacy Policy

Introduction

At DeepSynap, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our mobile game development services. We believe in being transparent about our data practices and giving you control over your personal information.

This policy applies to all users of our services, including visitors to our website, clients who engage our development services, and anyone who interacts with our mobile games or platforms.

Information We Collect

• Contact information including name, email address, phone number, and business address
• Project details and requirements when you request game development services
• Payment information processed through secure third-party payment processors
• Communication preferences and feedback you provide to us

When you visit our website or use our services, we may automatically collect certain technical information:

• Device information such as operating system, browser type, and device identifiers
• Usage data including pages visited, time spent on our website, and interaction patterns
• IP address and general location information for security and service improvement purposes

How We Use Your Information

We use your personal information for legitimate business purposes that directly relate to providing you with excellent game development services:

• To provide and improve our mobile game development services
• To communicate with you about projects, updates, and service-related matters
• To process payments and maintain accurate billing records
• To provide customer support and respond to your inquiries
• To comply with legal obligations under Laos law and international regulations

Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

We work with trusted third-party service providers who help us deliver our services. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose your information if required by law, legal process, or to protect the rights, property, and safety of DeepSynap, our users, or others.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates to our systems
• Limited access to personal information on a need-to-know basis
• Secure disposal of personal information when no longer needed

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to take steps to protect your own information, such as using strong passwords and keeping your login credentials confidential.

Your Rights and Choices

You have several rights regarding your personal information. We've made it straightforward to exercise these rights:

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. Simply contact us using the information provided below.

You have the right to receive a copy of your personal information in a commonly used format if you wish to transfer it to another service provider.

You can request that we delete your personal information, subject to certain legal and contractual obligations that may require us to retain some information.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods are based on:

• The length of our business relationship with you
• Legal and regulatory requirements under Laos law
• The need to resolve disputes or enforce our agreements

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention schedule.

International Data Transfers

As a technology company serving clients globally, we may transfer your personal information to countries outside of Laos for processing and storage. When we do so, we ensure appropriate safeguards are in place to protect your information according to this privacy policy.

We work only with service providers who demonstrate adequate levels of data protection and who are contractually committed to protecting your personal information.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an active account with us
• Post a notice on our website highlighting the changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.